Refund and Returns Policy for Lockali Plus

Effective Date: November 22, 2024

At Lockali Plus, our primary goal is to provide high-quality products and ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your product, we offer a straightforward Refund and Returns Policy. Please read through this policy carefully to understand our terms and conditions for returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns and process refunds under the following conditions. It is essential to review these guidelines to ensure your return is eligible:

  • Return Window: Items must be returned within 30 days from the date of delivery. Unfortunately, after 30 days, we cannot process returns or issue refunds.
  • Product Condition: To qualify for a return, products must be unused, undamaged, and in original packaging. All components, including accessories, manuals, and parts, must be returned with the product. Items that have been opened, used, or altered in any way will not be accepted for return.
  • Proof of Purchase: To initiate a return, you must provide a valid receipt, order confirmation, or proof of purchase. This ensures that we can verify your purchase and process your return in a timely manner.

2. Non-Returnable Items

Certain products are not eligible for return under our policy. These include:

  • Custom or Special-Order Items: Products that are custom-made or specially ordered for you are non-returnable unless they are defective or damaged upon arrival.
  • Used, Installed, or Modified Items: Any items that have been used, installed, or altered in any way cannot be returned.
  • Clearance or Final-Sale Items: Products marked as clearance or final sale are not eligible for return or exchange.
  • Digital Products: Digital keys, software-based products, and downloadable content cannot be returned due to the nature of the products.

3. Refund Process

We strive to process your returns and refunds as efficiently as possible. Here’s how the refund process works:

  • Inspection of Return: Once your returned product is received, our team will inspect it to ensure it meets our return criteria. If the product is unused, in its original packaging, and complete with all accessories, we will proceed with the refund.
  • Refund Approval: Once your return is approved, the refund will be issued to your original payment method. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.
  • Shipping Costs: Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item). Please note that if the return is due to customer preference or mistake, the customer is responsible for the shipping charges.

4. Exchanges

We offer exchanges only under the following circumstances:

  • Defective, Damaged, or Incorrect Products: If your item arrives defective, damaged, or incorrect, we will replace it. Please contact us within 30 days of receiving your item to request an exchange.
  • How Exchanges Work: After receiving your return and confirming the issue, we will initiate the exchange process and ship out a replacement item at no additional cost. If the item is out of stock, we will offer you the option of a refund or a store credit for the purchase price.

5. Return Shipping

You are responsible for the return shipping costs unless the product is defective or incorrect. Here’s what you need to know about the return shipping process:

  • Customer Responsibility: Unless your return is due to a defective or incorrect item, you are responsible for the cost of return shipping.
  • Prepaid Return Labels: Upon request, we can provide a prepaid return shipping label. However, the cost of this label will be deducted from your refund amount.
  • Tracking: We strongly recommend using a trackable shipping service when returning your items. This will help you ensure the item reaches us safely. Lockali Plus is not responsible for returns lost or damaged during transit, so we suggest purchasing shipping insurance for high-value items.

6. Damaged or Defective Items

If you receive a damaged or defective item, we are committed to resolving the issue promptly:

  • Immediate Contact: Contact us immediately at contact@lockaliplus.com or call (407) 348-9376 if you notice any damage or defects in your product.
  • Provide Evidence: To speed up the resolution, please provide photographs or videos of the damage or defect. This will help our customer service team assess the issue quickly.
  • Resolution: Once we confirm that the item is damaged or defective, we will either issue a replacement or a full refund based on your preference. We will also cover the return shipping costs for defective or damaged products.

7. How to Initiate a Return or Refund

To begin the return or refund process, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at contact@lockaliplus.com or call us at (407) 348-9376. Be sure to include your order number, product details, and reason for the return in your message.

  2. Return Approval: Once your return is approved, we will send you an email confirmation with instructions on how to return the product. We will also provide the appropriate return address and, if needed, a Return Merchandise Authorization (RMA) number.

  3. Ship the Item: Securely package the product for return, ensuring all original packaging, accessories, and manuals are included. Attach the proof of purchase and any additional documentation requested. Ship the package back to us using a trackable shipping service to avoid potential issues with lost returns.

8. Changes to This Policy

Lockali Plus reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for the most up-to-date information.

9. Contact Us

If you have any questions or need further assistance with your return, refund, or exchange, please don’t hesitate to contact us:

Thank you for choosing Lockali Plus. We are here to help and ensure that you are completely satisfied with your purchase. Should you encounter any issues, our customer service team is available to provide prompt assistance.