Lockali Plus Sales Policy

Effective Date: November 22, 2024

Contact Information:

At Lockali Plus, we are committed to delivering high-quality lock products and providing exceptional customer service. Our goal is to ensure your shopping experience is smooth, efficient, and satisfying. This Sales Policy outlines the terms and conditions that govern purchases made through our website, www.lockaliplus.com, and other sales channels. By making a purchase, you agree to abide by these terms.

1. General Terms of Sale

1.1 Eligibility to Purchase

  • You must be at least 18 years of age to make a purchase on our website.
  • By placing an order with Lockali Plus, you confirm that all information provided, including your billing details, shipping address, and payment information, is accurate and complete.
  • We reserve the right to refuse or cancel any order if the information provided is incomplete, inaccurate, or suspicious.

1.2 Pricing

  • All prices on Lockali Plus are listed in United States Dollars (USD). Prices are subject to change at any time without prior notice.
  • The final price of your order will include the cost of the product(s), applicable sales tax, and shipping fees. These charges will be clearly outlined at the checkout page before you complete your order.
  • Any promotions, discounts, or special offers will be applied at checkout.

1.3 Payment Methods

  • Payment must be completed in full at the time of purchase.
  • Lockali Plus accepts the following payment methods:
    • Credit/Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
    • PayPal: Secure online payment processing.
    • Bank Transfers: Available for large orders or upon request. Please contact our customer service team for more information.

Payments are processed securely through encrypted channels to protect your sensitive information.

2. Order Processing and Confirmation

2.1 Order Confirmation

  • After you place your order, you will receive an order confirmation email with the details of your purchase, including product descriptions, quantity, and total price.
  • If you do not receive a confirmation email within 24 hours, please contact us at contact@lockaliplus.com or call (407) 348-9376 to confirm that your order has been successfully placed.

2.2 Order Processing

  • Orders are typically processed within 1-3 business days (Monday through Friday) unless otherwise specified.
  • Custom or special orders may require additional processing time due to customization or sourcing requirements.
  • You will receive an email notification once your order has been processed and shipped.

2.3 Order Modifications and Cancellations

  • Order changes or cancellations can only be made before the order is shipped.
  • If you wish to modify or cancel your order, please contact us immediately by emailing contact@lockaliplus.com or calling our customer service hotline at (407) 348-9376. Once an order is shipped, modifications or cancellations will not be possible.

3. Shipping and Delivery

3.1 Shipping Costs

  • Shipping fees are calculated based on your shipping address and the shipping method you select at checkout. Additional shipping options, including expedited or express shipping, may be available.
  • Shipping fees will be displayed at the checkout page before you confirm your purchase.

3.2 Estimated Delivery Times

  • Delivery times will be provided at checkout based on your location and the chosen shipping method.
  • Lockali Plus is not responsible for shipping delays caused by external factors such as weather conditions, carrier delays, or other unforeseen events.
  • While we aim to process and ship your order promptly, actual delivery times may vary depending on the shipping carrier.

3.3 Tracking Information

  • Once your order has shipped, we will send you a tracking number via email so that you can track your package’s progress.
  • You can use the tracking number to check the status of your delivery on the carrier’s website or on our Lockali Plus tracking portal.

4. Product Availability

4.1 Stock Items

  • Lockali Plus strives to maintain accurate inventory levels; however, product availability is not guaranteed.
  • If an item becomes unavailable after your order is placed, we will notify you as soon as possible and offer you the following options:
    • A full refund for the unavailable item.
    • A substitute or alternative product of equal or greater value.

4.2 Custom Orders

  • Custom orders or special-order items may require additional processing time.
  • These items are generally final sale and non-refundable unless the product arrives defective or damaged.

5. Returns and Refunds

For information about returns, exchanges, and refunds, please refer to our Refund and Returns Policy.

5.1 Return Eligibility

  • To be eligible for a return, items must be unused, unopened, and in new condition, with all original packaging intact.
  • Returns must be made within 30 days of receiving the order.
  • Custom, personalized, or clearance items are generally not eligible for return unless defective.

5.2 Refund Process

  • Upon receiving and inspecting your returned item, we will notify you by email regarding the status of your refund.
  • Refunds will be processed to the original payment method used during checkout. Please note that refund processing times may vary depending on your bank or payment provider.

6. Warranty Information

6.1 Manufacturer Warranties

  • Many of the products sold by Lockali Plus come with a manufacturer’s warranty. Please refer to the product description or packaging for specific warranty details.
  • Warranties may cover manufacturing defects but do not cover damage due to misuse or improper handling.

6.2 Filing a Warranty Claim

  • If your product is covered under warranty, you can initiate a warranty claim by contacting us at contact@lockaliplus.com or by calling (407) 348-9376.
  • We will guide you through the warranty process and may request proof of purchase and images of the issue.

7. Taxes and Fees

  • Applicable sales tax will be calculated based on your shipping address and applicable state and local tax laws.
  • Lockali Plus complies with all state and local tax regulations, and sales tax will be calculated and displayed at checkout.

8. Dispute Resolution

8.1 Contact Us First

  • If you encounter any issues with your purchase, please contact our customer service team at contact@lockaliplus.com or by calling (407) 348-9376. We are committed to resolving disputes quickly and amicably to ensure your satisfaction.

8.2 Governing Law

  • This Sales Policy is governed by the laws of the State of Florida, and any disputes or claims related to this policy will be handled under the jurisdiction of Florida state courts.

9. Prohibited Activities

By purchasing from Lockali Plus, you agree to refrain from the following prohibited activities:

  • Fraudulent transactions or the use of fraudulent payment methods.
  • Reselling products without explicit permission from Lockali Plus.
  • Tampering with or misusing our website, systems, or order-processing methods to manipulate prices or availability.

10. Changes to This Sales Policy

  • Lockali Plus reserves the right to update or modify this Sales Policy at any time.
  • Any changes will be posted on this page, and the updated policy will be effective immediately upon posting with the revised effective date.

Contact Us

For any questions regarding this Sales Policy, or if you need assistance with your purchase, please contact us:

Thank you for choosing Lockali Plus. We look forward to serving all your lock and security needs with high-quality products and exceptional customer service.